Terms & Conditions

Part 1 — Terms and Conditions of Use

Welcome to Boon! By accessing or using our website ("Site"), you agree to comply with and be bound by these Terms and Conditions of Use ("Terms"). Please read these Terms carefully before using our services.

We would like to draw your attention particularly to the limitations of liability set out in the section headed "Our Liability" below. By accessing any part of the Site, you indicate that you accept these Terms. If you do not accept these Terms, you should leave the Site immediately.

About Us

The Site and App are provided by Downtime Limited, registered in England and Wales with company No. 15069806 at 128 City Road, London, United Kingdom, EC1V 2NX ("Boon", "us", "we" or "our"). "You" and "your" means you as the user of our Site for the purposes of these Terms. Boon provides curated luxury experiences and accommodations ("Services") tailored to provide travellers with curated and memorable experiences.

Eligibility

To use our Site and any of our Services, you must:

• be at least 18 years old;
• have the legal capacity to enter into binding agreements; and
• be able to use the Site in compliance with all applicable laws and regulations.

Your Account

You may need to create an account and become a registered user ("User") to access certain features. By creating an account you agree to:

• provide accurate, current and complete information;
• maintain the confidentiality of your login details; and
• accept responsibility for all activities under your account.

Any personal information provided will be held and used in accordance with our Privacy Policy. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful activities.

Booking Services

When you book any accommodation or experience through our Site:

• you enter into a binding agreement with the relevant Experience Provider (or with Boon where expressly stated) in accordance with these Terms and any booking-specific terms displayed on the listing and during booking;
• full payment may be required at the time of booking;
• each Experience Provider may apply its own cancellation, refund and amendment policies, displayed on the listing and during booking before you complete your booking;
• by booking you acknowledge you have read and accepted the cancellation, refund and amendment policy applicable to that booking;
• any refund entitlement following cancellation is determined in accordance with that policy.

Boon does not determine or vary Experience Providers' cancellation policies and is not responsible for any decision an Experience Provider makes regarding refunds, except where required by applicable law.

Use of the Site

You agree to use our Site only for lawful purposes and not to:

• violate any applicable laws or regulations;
• post any dangerous or disrespectful content;
• spam, mislead, deceive or confuse any users or third-party providers;
• infringe on the intellectual property or rights of others;
• upload or transmit harmful or malicious code; or
• access or attempt to access non-public areas of the Site.

We reserve the right to restrict or terminate access if we suspect misuse.

Third-Party Providers

Our services may include experiences or accommodations provided by third-party partners. While Boon carefully vets these providers, we are not responsible for their actions, omissions or services. You agree to adhere to our Terms of Service and to comply with any applicable terms imposed by these providers. Boon is not liable for damages arising from third-party services except where required by law.

Intellectual Property

All content on the Site, including text, images, graphics and logos ("Brand"), is owned by or licensed to Boon and protected by copyright, trademark and other intellectual property laws. You may not:

• reproduce, distribute or use our Brand without our prior written consent; or
• upload or include any information or images that infringe any copyright, intellectual property right or third party's rights.

We are not responsible for the actions of our Users or Experience Providers and are not liable for any picture uploaded to our Site. Boon may, at its discretion, remove any picture that breaches these Terms or exposes Boon to unnecessary legal risk.

Our Liability

WE DO NOT GUARANTEE THAT THE SITE WILL BE FREE FROM ERRORS, FULLY SECURE, CONTINUOUSLY AVAILABLE, FREE FROM VIRUSES, OR ENTIRELY DEVOID OF HARMFUL ELEMENTS. WE ALSO DO NOT GUARANTEE THAT ANY DEFECTS WILL BE CORRECTED. To the fullest extent permitted by law, we exclude and disclaim all warranties, terms, conditions and representations that may otherwise be implied by law in relation to this Site. We are not responsible for any indirect, incidental or consequential damages arising from your use of the Site. We will not be liable for any loss of income, revenue, business, profits, anticipated savings, data, or any waste of office or management time, even if foreseeable. We will not be liable for any damages, including but not limited to loss of business or profits, arising from contract, tort or otherwise due to your use or inability to use the Website, App or any material contained within them. Nothing in these Terms excludes or limits your statutory rights or our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot be excluded under applicable law. Our total liability will be limited to the amount you paid for the specific booking or service in question.

Disclaimer

We endeavour to keep all information on our Site up to date and in line with applicable law. We make no representations or warranties of any kind, express or implied, about the accuracy, completeness, reliability, suitability or availability of any information, service or images published on our Site. Any information posted is not intended as advice and should not be relied upon. Boon disclaims all liability and responsibility in connection with such information to the extent permitted by applicable law.

Indemnity

You agree to indemnify and hold harmless Boon, its employees and agents from and against any claims, liabilities, damages, losses and expenses arising from your use of the Site or violation of these Terms.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use and protect your personal information, as well as our Cookie Policy.

Security

You are responsible for keeping your account information, including your password and any other details, confidential. By using your account you authorise us to act on any instructions we receive from you, and we will not be liable for losses resulting from following such instructions. If any information you provide is inaccurate or outdated, we may suspend or terminate your account. We reserve the right to disable or block your account at any time if we suspect unauthorised access. If you suspect your account has been compromised, you must notify us immediately. You are accountable for all activities under your account, even if someone else gains access to it.

Changes to These Terms

We reserve the right to modify these Terms at any time, in which case a new date will be shown above. Changes are effective upon posting. Your continued use of the Site constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes are subject to the exclusive jurisdiction of the courts of London, United Kingdom.

Contact Us

Email: george@boon.club | Phone: 07516 684441

Part 2 — Terms of Service for Guests

Welcome to Downtime Limited ("Boon", "we", "us" or "our"). By booking and using our curated luxury experiences and accommodations ("Services"), you agree to comply with these Terms of Service ("Terms"). Please read them carefully before proceeding. If you do not agree, you should not use our Services. These Terms are available at www.boon.club and may be updated periodically; your continued use signifies agreement to any updated Terms.

1. Your Agreement with Us

1.1 These Terms form a legally binding agreement between you ("Guest" or "you") and Boon.

1.2 By booking and/or using our Services, you confirm that you:

• a. are at least 18 years old;
• b. acknowledge, have read, understood and agree to these Terms; and
• c. are legally permitted to enter into these Terms in your jurisdiction.

1.3 If you are booking on behalf of a group, you are responsible for sharing these Terms and ensuring all group members are aware and comply.

2. Booking and Payment

2.1 Submission of a booking request does not create a binding booking. All bookings are subject to availability and confirmation by us or the relevant Experience Provider via email.

2.2 Once a booking request is submitted, the relevant Experience Provider may accept or decline it. If the booking is not available it will be rejected, no payment will be taken and the requested dates will be released.

2.3 A booking request not accepted within five (5) working days of submission automatically expires; the dates are released and no payment is taken.

2.4 Where a booking request is accepted, you will be notified and must complete payment within forty-eight (48) hours of acceptance. If payment is not received, we will send a reminder and allow a further forty-eight (48) hours. If still not received, the booking automatically expires, the dates are released and no payment is taken.

2.5 Prior to acceptance, or after acceptance but before payment, you may withdraw your booking request at any time without charge.

2.6 A booking is only confirmed once payment has been received and a booking confirmation issued by us via email.

2.7 If a confirmed booking is unavailable after payment, the booking is cancelled and any payment refunded to the original payment method.

2.8 Prices displayed include all applicable taxes (including VAT, unless stated otherwise). Any applicable service fee is added at checkout and clearly displayed before you complete your booking. Prices are indicative and may vary by Experience Provider and experience. If the price changes before confirmation, we will notify you and obtain your agreement before proceeding. Once confirmed, the price is fixed except for any fees disclosed before confirmation.

2.9 We accept payments through the methods on our payments page. You are responsible for ensuring your payment details are accurate and up to date.

2.10 You agree not to offset or withhold any amounts due unless expressly authorised in writing by us; all payments are due in full without deduction, set-off or counterclaim.

3. Cancellations and Refunds

3.1 Guest-Initiated Cancellations:

• a. the cancellation policy displayed on the relevant listing and during booking at the time you book applies to that booking and determines your refund entitlement;
• b. you may cancel at any time before the Start Date via the Boon platform or by contacting us;
• c. "Start Date" means the date your booked experience is due to commence, as specified in your booking confirmation;
• d. cancellations must be made through the Boon website or by contacting us directly; any refund due is calculated in accordance with the applicable cancellation policy.

3.2 Boon-Initiated Cancellations:

• a. in rare cases, we or Experience Providers may need to cancel due to unforeseen circumstances, including but not limited to: force majeure events (e.g. natural disasters, pandemics, government restrictions); where the experience can no longer be provided; where there is a safety, security or legal concern; if we reasonably suspect fraud, misuse of the platform or a breach of these Terms; or where circumstances make it impracticable to facilitate the booking.
• b. In such cases we will notify you as soon as possible and offer either an alternative booking of equal or greater value (subject to availability) or a full refund of the total booking amount.

3.3 Changes to Bookings: if you wish to amend your booking (e.g. change dates or modify the experience), changes are subject to availability and may incur additional fees. Any significant amendment within 7 days of the booking start date may be treated as a cancellation and subject to the refund policy in 3.1.

3.4 Refund Processing: where eligible, refunds are processed to your original payment method within 14 business days. We are not responsible for delays caused by your bank or payment provider.

3.5 Non-Refundable Elements: certain add-ons, third-party services or promotional bookings may be non-refundable; these will be clearly stated at booking.

3.6 Complaint Handling: in the event of dissatisfaction or complaint, notify us immediately using the contact details below; we are committed to resolving complaints fairly and promptly.

3.7 Resolving Complaints and Damage Claims Between Members: if a complaint or damage claim arises, we encourage you to resolve it amicably with us; if no resolution is reached, we suggest mediation before a court claim.

4. Use of Services

4.1 Guest Responsibilities:

4.1.1 You must treat your accommodation, staff, third-party providers ("Experience Providers") and other guests with respect at all times. Your conduct must align with our terms and any applicable third-party terms governing the Services. Failure to adhere may result in consequences including cancellation of your booking, denial of service, removal from the premises and potential liability for damages or additional costs. It is your responsibility to familiarise yourself with any third-party terms that apply to your booking or experience.

4.1.2 Comply with any rules or guidelines provided during your stay or Services.

4.1.3 Ensure the safety and security of the property during your stay.

4.1.4 You must not sublet or transfer your booking without our prior written permission.

4.1.5 You must adhere to all local noise ordinances and avoid disruptive behaviour, particularly in residential areas.

4.2 Prohibited Activities:

4.2.1 You must not:

• a. engage in illegal, disruptive or harmful activities during your stay or Services;
• b. use our Services for any purpose other than personal leisure.

4.3 Termination of Services:

4.3.1 We reserve the right to terminate your booking without refund if you:

• a. violate these Terms;
• b. engage in behaviour that endangers others or causes damage to property.

5. Liability and Disclaimers

5.1 Boon endeavours to provide accurate descriptions of all Services but cannot guarantee they will meet all your personal expectations. Downtime Limited acts solely as an intermediary connecting Guests with independent Experience Providers, who are independent contractors and not employees, agents or representatives of Boon. To the fullest extent permitted by law, Boon is not responsible for:

• any act, omission, negligence or misconduct of the Experience Provider, accommodation provider, third parties or unforeseen events;
• any failure by the Experience Provider to deliver services as promised; or
• any injuries, losses or damages suffered by Guests as a result of their participation in the Services.

5.3 You acknowledge that participation in our Services may involve inherent risks. You are encouraged to follow all safety instructions provided by Experience Providers and accommodations. By booking, you assume responsibility for such risks. We will not be liable for any damages, including loss of business or profits, arising from contract, tort or otherwise due to your use or inability to use the website or any material within it, or from any decisions made as a result of using them.

5.4 Nothing in these Terms excludes or limits your statutory rights or our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot be excluded under applicable law. Our total liability will be limited to the amount you paid for the specific booking or Service in question.

5.5 We strongly recommend obtaining travel insurance to cover potential disruptions, cancellations or other issues.

6. Changes to Services

6.1 We reserve the right to modify, reschedule or cancel Services due to unforeseen circumstances, including:

• 6.1.1 weather conditions;
• 6.1.2 health and safety concerns;
• 6.1.3 operational challenges.

6.2 In the event of significant changes, we will notify you promptly and offer alternatives or refunds via email or phone.

7. Force Majeure

7.1 Neither party is liable for failure or delay in performing its obligations due to events beyond its reasonable control, including acts of nature, pandemics, government action, war, strikes, or failure of third-party systems, technology or infrastructure.

7.2 In the event of a force majeure occurrence: we will notify you as soon as possible and provide reasonable assistance in rescheduling; if rescheduling is not possible, we will offer a refund or credit at our sole discretion based on the circumstances and any non-recoverable costs; refunds, if applicable, are processed within 14 business days.

7.3 Experience Providers are responsible for their own contingency planning in the event of force majeure, and Boon is not liable for any additional costs or losses incurred by Guests or Experience Providers due to such events.

8. Privacy and Data Protection

8.1 Your personal information will be collected, used and stored in accordance with our Privacy Policy.

8.2 By using our Services, you consent to the processing of your data for booking, communication and service improvement purposes.

9. Confidentiality

9.1 Both parties shall maintain confidentiality of all proprietary and confidential information during your interaction with us, including personal data, business practices and any other sensitive information disclosed. This obligation remains in effect even after termination of these Terms.

10. Member Accounts

10.1 Guests are required to create and maintain an account to access our Services. You are responsible for providing accurate, up-to-date information and ensuring the security of your account details. You must notify us immediately of any unauthorised use of your account. We reserve the right to deactivate accounts after prolonged inactivity or in cases of misuse, with prior notification to the account holder.

11. Reviews

11.1 You will be invited to provide feedback or reviews about your experience after using the Services. All reviews must be factual, respectful and non-defamatory.

11.2 We reserve the right to moderate, remove or edit reviews that violate these Terms or are deemed inappropriate.

11.3 Reviews are retained indefinitely; you may request removal of your reviews after submission by contacting us directly.

12. Content

We are permitted to access and use the content you make available during your use of the Services. Any content created by you, such as photos or reviews, remains your property. However, by submitting or making such content available to us in any manner, you grant us a non-exclusive, royalty-free, perpetual licence to use, edit and distribute the content for promotional and marketing purposes. You are responsible for ensuring your content does not infringe the rights of others, including privacy and intellectual property rights.

13. Intellectual Property (IP)

All intellectual property rights related to our Services, content, branding, website and any materials provided to you are the exclusive property of Boon. You agree not to copy, distribute, modify or use any of our intellectual property without prior written permission.

14. Additional Provisions

14.1 Severability: if any provision is found invalid or unenforceable, the remaining provisions remain in effect.

14.2 Entire Agreement: these Terms, together with our Terms of Use, Privacy Policy, Terms of Service for Experience Partners (if applicable) and Cookie Policy, constitute the entire agreement between you and Boon regarding your use of our Services.

14.3 No Waiver: our failure to enforce any provision does not constitute a waiver of that or any other provision.

15. Governing Law

15.1 These Terms are governed by the laws of the United Kingdom.

15.2 Any disputes are subject to the exclusive jurisdiction of the courts of London, United Kingdom.

Contact Us

• Full name of legal entity: Downtime Limited
• Email: george@boon.club
• Postal address: 128 City Road, London, United Kingdom, EC1V 2NX
• Telephone: 07516 684441